Shipping Policy

About Shipping

1. All orders are processed within 2 to 3 business days (excluding weekends and public holidays) after your payment. When your order has shipped, a shipping notification will be sent to your email.
*Please note that we are unable to cancel shipped orders. We cannot retrieve the parcel once we have forwarded it to the courier company. If you want to cancel, please contact customer@revopoint3d.com to cancel your order within 2 to 3 business days or before you receive the shipping notification.

2. Please ensure all the shipping information you provide us is correct. We are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide or caused by the shipping carrier during the transportation.

3. Our couriers only accept shipments to valid street addresses. They do not ship to P.O. boxes. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

4. We offer free shipping for most of our 3D scanners; however, Trackit and accessories are subject to shipping charges based on size and weight.

United States

Product	Shipping Time	Shipping Fee
3D Scanners (except Trackit)	2 ~ 6 days	Free
Trackit 3D Scanner	5 ~ 10 days	$330
Accessories	2 ~ 10 days	Based on size and weight, with fees ranging from $5 to $200.

● No shipping available: American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands: 
● We ship 3D scanners only (No accessories): Alaska, Hawaii, and Pureto Rico.

 

5. Most packages are sent from either our warehouses in China or California.
*Some packages will be sent via Hong Kong

Hong Kong Company: Revopoint International Limited

Hong Kong Address: FLAT/RM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG

Notes:
1. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will email you.

 
2. In case of any address changes, please contact the local carrier first. If your local logistics agency refuses your request, please send messages to customer@revopoint3d.com.

 
Process of Address Change: (Customer) Sending new address to customer@revopoint3d.com→ (Revopoint) Providing Payment Link for address change → (Customer) Pay & providing order number → (Revopoint) Contacting logistics agency to change address
1) The address changed must be in the same country as the one you provided when placing your order, as our logistics agencies do not support cross-border address changes.
2) Address Change Fee: The fee for changing an address typically varies from US$15 to US$50.

If you have any further questions, feel free to contact our support team: customer@revopoint3d.com.