FAQ

The battery may be completely drained, let it charge for 3 to 10 minutes, then you would see the charging battery icon.

①Check whether the scanner and the turntable are placed correctly on the positioning pad;
②Ensure the calibration board is placed in the center of the turntable；
③Confirm that the calibration board is completely displayed in the calibration box on the screen.
Please calibrate again after finishing the above steps.

Please check the WIFI connection.

When scanning, make sure that the desktop is not shaking and the device is not moved，and there is no complex light source around；please try again.

If uploading takes more than 3 mins，it’s recommended to check the network and enter the list to upload model.

Please check whether the turntable is on, if it still doesn’t work,
please restart the turntable and the software.

It is normal that the device will heat up after continuous scanning or video-playing for 1 to 2 hours. Please shut down the device for a 10-minute break.

Wipe the front lens with the cleaning cloth.

When scanning, make sure the object to be scanned, the scanner and the turntable are not moved. No other objects should be placed within 300 mm around the turntable, and there should be no movable light source or reflective objects behind the turntable.